Refund policy

Last updated: 19 October 2026

This translation is provided for convenience. The French version is the reference and prevails.

1. What you buy

On Jobo, you buy points, in packs (90 points for 50 DH, 200 points for 100 DH, 450 points for 200 DH). Each offer shown costs 1 point: a paid search costs 5 points for 5 offers. The points are added to your account as soon as we have checked your payment, and they do not expire.

2. Unused pack: refunded on request

If you have used no points from a pack, you can ask for a full refund within 7 days of the points being added to your account, without having to give a reason.

3. Points already used

An offer shown is a service delivered: points used to show offers are not refundable, except in the cases listed in section 4.

4. A problem on our side: we give your points back

A search that fails because of a technical problem: it costs you nothing, no points are used.
A search with no results: it costs no points.
An offer already closed or a link that does not work: report it to us within 7 days and we will give you back the corresponding point.
Duplicate payment or wrong amount: we refund you the amount overpaid.

5. Rejected payment

If we cannot verify that your payment was received, it is rejected and no points are added. If the money was indeed sent, contact us with your proof of payment: we will check and add your points, or refund you.

6. How to request a refund

Write to us at jobomatchi@gmail.com from your account's e-mail address.
Give your payment code (JOBO-…), the date and the amount, or your receipt number (shown in My account).
We reply within 3 working days. Once the request is accepted, the refund is made by the same method as your payment (bank transfer, Cash Plus, Wafacash or bank card) within 14 days.

7. Account deletion

If you delete your account, any remaining points are lost. For an unused pack less than 7 days old, request its refund before deleting your account.